Privacy Policy

The BhaiOnline Privacy Policy

This privacy policy is applicable to any and all parties using our website, mobile application or software services, in order to access information regarding the purchase goods and/or services from our platform(s).

We understand that personal information is a very sensitive and serious subject, for this reason we take our clients personal information and the protection thereof very seriously. To ensure a seamless shopping experience to our clients we will need to access certain personal information(s) from users of our platforms. The usage of personal information gathered and/or received by our clients will be reflected in the privacy policy. By using our platforms users agree to the processing of their personal information as set out in this privacy policy.

BhaiOnline processes information in a way that is purpose specific by keeping information gathering/receiving purpose specific, relative, non-excessive, reasonable and adequate. In order for users to register and utilise our services we gather and process certain personal information(s).

When you register to use our Platforms, we may collect the following Personal Information:

– name and surname.

– email address.

– physical address.

– mobile phone number.

– online identifiers.

– date of birth.

– identification number.

 If you wish to change or update your personal information, you can do this by updating your registration information in your account profile.

 You warrant that the information you have provided is accurate, up to date, truthful and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.


We process the Personal Information we collect and receive to:

  • identify you;
  • verify your identity;
  • create a user account for you; and/or
  • enter into a contract with you.


We keep your Personal Information for as long as:

  • we need it to provide our Platforms, products or services to you.
  • it is required or allowed by law and is in line with our internal retention policies.
  • it is necessary to uphold the contract between you and us.
  • you have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information.


When you access and use our Platforms we may use various technological tools to improve your experience on our websites through the use of cookies and/or user tracking.

Your personal information may be made available to:

– Our employees and staff, or third party members in order to make contact with you pertaining to orders, payments or delivery of goods and services.

– Law enforcement, government officials or fraud detection agencies or other third parties, only when the disclosure of personal information is necessary and appropriate and/or related to a fraud investigation, infringements of intellectual property, or illegal activity which may expose us to legal implications or financial loss.

– Third parties, such as a prospective purchaser (including their professional advisor(s)) in the event of a reorganisation, merger, sale, joint venture or any other disposition (partial or whole) of our assets.

– Our service providers and business operation partnerships, such as third party logistical support, distribution support or any other party involved in fulfilling contractual obligations by us to our clients.

Furthermore we vow to never use your personal information for any other purpose(s) without your permission.

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